At Sarav Jewellery, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy under the following conditions:
Eligibility for Returns:
Items must be returned within 7 days of delivery.
Opening Video must be compulsory.
The product must be unused, unworn, and in its original packaging with all tags and invoices.
Refund Process:
Once we receive the returned item, our team will inspect it.
If approved, the refund will be processed within 5-7 business days to the original payment method.
Shipping charges are non-refundable unless the return is due to our error (defective or incorrect product).
Exchange Policy:
Exchanges are allowed for products of equal or higher value, with the price difference payable by the customer.
Exchange requests must be made within 7 days of delivery.
Non-Returnable Items:
Sale items are not eligible for return or exchange.
For return requests, please contact our support team at [[email protected]].